Contact Your Ambulance Trust PALS

This form can be used to send an email to the Patient Advice Liason Service of any of the UK Ambulance Services (PALS).

A PALS team usually deals with enquiries in a number of ways. For example:

  • Helping to answer questions about your treatment
  • Providing information and putting you in touch with other health care providers and organisations
  • Receiving comments and suggestions about your experience and feeding them back so that services can be improved
  • Supplying information on patients’ rights
  • Passing on your thanks to ambulance staff if you would like to praise them for your treatment
  • Advising on how to access the complaints service, if you are unhappy about any aspect of your care or treatment

The form below can be used to just say thanks or to request any of the following:

  • a meeting with your saviours
  • the incident 999 call
  • the patient information recorded.

When you select “yes” for any of the options, a request will automatically be inserted into the email message.

Fill in as much information as you can, some fields such as patient name and address are required. The form is designed to be filled in by the survivor but can be used by others. If you are not a survivor you will need to fill in the appropriate fields and adjust the main message accordingly. When you press the send button an email will be sent to both PALS and the email address provided by you.

PALS typically operate Mon-Fri 9 am – 5 pm and should respond reasonably swiftly (24-48 hrs) and will probably ask for identification evidence. So, it’s a good idea to get a copy of your ID (driving licence/passport) and a utility bill ready to send back.



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This service is provided free by Sudden Cardiac Arrest UK but no guarantees are given. If you do not receive an email from SCA UK soon after sending your request (check your spam folder) then please get in contact with us. If PALS do not respond in a timely manner please get in contact with them directly.

Photo by Volodymyr Hryshchenko on Unsplash