Contact Your Ambulance Trust PALS

This form can be used to send an email to the Patient Advice Liason Service (PALS) or contact points of any of the UK Ambulance Services.

What are PALS?

A PALS team offers confidential advice, support and information on health-related matters. They provide a point of contact for patients, their families and their carers and can usually assist with enquiries in a number of ways.

For example:

  • Helping to answer questions about your treatment
  • Providing information and putting you in touch with other health care providers and organisations
  • Receiving comments and suggestions about your experience and feeding them back so that services can be improved
  • Supplying information on patients’ rights
  • Passing on your thanks to ambulance staff if you would like to praise them for your treatment
  • Advising on how to access the complaints service, if you are unhappy about any aspect of your care or treatment

Please note that there appear to be no official ‘PALS’ teams in Northern Ireland, Scotland and Wales and so we have used alternative contact points.

What can I request?

The form below can be used to just say thanks, pass on a message or to request any of the following:

  • a meeting with your saviours
  • the audio from the 999 call
  • the patient information recorded

Please be aware they are not able to provide any personal or contact details of their staff and that it may not always be possible for you to meet the personnel involved in your incident.

When you select “yes” for any of the options, a request will automatically be inserted into the email message.

Fill in as much information as you can, some fields such as patient name and address are required. The form is designed to be filled in by the survivor but can be used by others. If you are not a survivor you will need to fill in the appropriate fields and adjust the main message accordingly. When you press the send button an email will be sent to both PALS and the email address provided by you.

PALS typically operate Mon-Fri 9 am – 5 pm and should respond reasonably swiftly (24-48 hrs) and will probably ask for identification evidence. So, it’s a good idea to get a copy of your ID (driving licence/passport) and a utility bill ready to send back. Depending on the ambulance trust you may have to make a separate subject access request under the Data Protection Act (2018). Any requests should mean that you get access to your records usually within 1 month at most.

If you request to meet the personnel and it is not possible, please understand that although it may be very disappointing for you it can be for a variety of reasons (staffing, policies, holidays etc) and should not be taken as a personal slight. However, some ambulance trusts, have on occasion, arranged reunions for specific media and campaigns reasons – such as for media/news opportunities to promote the importance of learning CPR and about access to defibrillators. If you are interested in telling your story publicly mention it in the message you send – but please note this does not guarantee that they will be able to arrange a reunion.




    This service is provided free by Sudden Cardiac Arrest UK but no guarantees are given. If you do not receive an email from SCA UK soon after sending your request (check your spam folder) then please get in contact with us. If PALS do not respond in a timely manner please get in contact with them directly.

    Photo by Volodymyr Hryshchenko on Unsplash